Working at Ebony House

Medicines were managed safely, however we did find some recording issues around 'as and when needed' medicine. The registered manager had put additional checks in place following our inspection.

Staff told us they felt supported, listened to and valued. Staff were encouraged to explore new interests with people for example, 1 person had a travel plan in place as they wanted to become more independent.

We observed there were enough staff on duty to meet people's needs. Staff provided care in a relaxed manner, they were not rushed, and people did not have to wait for support. They did not use agency staff but had consistent bank staff to cover for annual leave or sick leave.

Staff had suitable training to carry out their role, training considered mandatory by the provider. Training included areas such as first aid, fire safety, epilepsy, food hygiene, disability awareness, safeguarding, medicine management and the Mental Capacity Act 2005.

Staff told us they felt supported by the registered manager. They had regular one to one meetings and the topics covered were health and wellbeing, changes to the service, key working, medicine, breakaway techniques and training. Staff had an appraisal annually.

People had individual activity plans in place, which included social activities, these activities were based on people's interests. Some people were attending a day centre during the week and had some leisure activities at the weekends.