Working at Ebenezer House
85 Bilston Lane, Willenhall, WV13 2LJ
Operated by Dignus Healthcare Limited
5 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Good safety systems and a positive culture where staff feel supported, but no permanent manager causes confusion in working practices."
Safety & Risk
7/10
✓
Systems were in place to keep people safe from risk of avoidable harm and abuse. People's medicines were managed safely.
Staff Culture
6/10
✓
There was a positive, person-centred culture amongst the staff team. Staff spoken with told us they felt well supported by the manager.
Staffing Levels
6/10
✓
There were sufficient numbers of staff on duty during our visit to support people.
Training & Dev
6/10
✓
Staff training was up to date and relevant to their role.
Management
3/10
✕
There was no registered manager in post at the time of the inspection. Staff told us there had been some inconsistency with the home's leadership.
Programmes
4/10
!
People were supported to do things they enjoyed. One person told us about their visits to a local gym. There was a snooker table in the home.
Points to consider
No permanent manager in place, and staff say changing managers causes confusion in working practices.
There was no registered manager in post... some staff felt this had led to confusion over consistent working practices.
No activities coordinator or structured programme, so the role involves mostly routine care with basic outings like gym visits.
People were supported to do things they enjoyed. One person told us about their visits to a local gym and how much they enjoyed going. There was a snooker table.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews