Working at Ebbsfleet House
Tubbs Lane, Ramsgate, CT12 5DJ
Operated by High Quality Lifestyles Limited
5 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Great training, family-like culture and engaging activities, although no permanent registered manager yet."
Safety & Risk
8/10
✓
Good safeguarding knowledge and responses; reduced restraints with positive feedback; positive risk-taking and incident well-managed on inspection day.
Staff Culture
8/10
✓
Open inclusive culture; staff said 'It's like a little family. We look after the staff, and we look after the guys.' Passionate team with mutual respect.
Staffing Levels
7/10
✓
Staffing numbers matched assessed needs with time for interactions; one staff said 'Yeah staffing here is brilliant. There's enough of us.' One vacancy after significant staff change.
Training & Dev
8/10
✓
Effective 2-week induction, PROACT-SCIP training praised by staff; yearly meds competencies and manager invests in staff.
Management
6/10
✓
Deputy manager provided continuity after registered manager left in Dec 2018, application submitted; staff said 'The manager's great... The support I have received was fantastic.'
Programmes
8/10
✓
PROACT-SCIP and PBS approaches; community partnerships like horse-riding stables, sports centre, backwards training for shopping, social stories.
Points to consider
No permanent registered manager in post yet, though deputy is providing good continuity and staff like them.
The service did not have a manager registered with the Care Quality Commission. The registered manager left the service in December 2018 and the deputy manager was appointed as the manager. They had submitted their application to become the registered manager which was being progressed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews