Working at Eaton Lodge Nursing Home
62 Westgate Bay Avenue, Westgate-on-Sea, CT8 8SN
Operated by Mr Mukesh Patel
24 bedsNursing homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.5/10
Key Finding
"Enough staff and a supportive culture for workers, but weak management oversight and safety issues like unsafe premises hold it back."
Safety & Risk
3/10
✕
The service was in breach of legal regulation in relation to people’s safe care and treatment including medicines administration and ensuring the premises are safe for people
Staff Culture
6/10
✓
Staff told us they were happy in their role and felt well supported. One staff member told us, “The managers are doing well. If I ask for support from the managers, they are there immediately.”
Staffing Levels
6/10
✓
There were enough staff to provide people with the support they needed to keep people safe. One relative told us, “There always seem to be someone about. They’re never rushed.” Staff told us they had time to sit and talk to people
Training & Dev
4/10
!
staff manual handling competency had not been checked. The registered manager commenced undertaking these checks immediately after the inspection
Management
3/10
✕
Governance, management and sustainability Score:1 The provider did not have systems of accountability or good governance. They did not always act on the best information about risk, performance and outcomes
Programmes
3/10
✕
Points to consider
Managers did not spot care gaps or safety issues like blocked fire exits and unsecured oxygen before the inspection, so oversight is weak
We identified a number of concerns during the inspection which should have been identified and addressed by the providers quality assurance systems. For example... oxygen which was stored in the medicines room was not chained to the wall
Some risks like dehydration, constipation, and high blood sugar were not managed well enough in care plans
Risk assessments for constipation needed to be improved... Documentation showed they had been constipated for 5 days, and PRN medicine had not been offered
Staff skills check for moving and handling people was missing until after the inspection
staff manual handling competency had not been checked. We raised this with the registered manager, and this was addressed immediately after the inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews