Working at Eastwood Lodge
49 Eastwood Lodge, Ilford, IG3 8UT
Operated by Eastwood Lodge Limited
22 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Enough staff without agency use and a supportive open-door culture, but no permanent manager and ad-hoc activities hold it back."
Safety & Risk
7/10
✓
The provider had safeguarding policies and procedures in place. Staff had received training about how to safeguard people... People's medicines were safely managed. There was a system to record when accidents or incidents happened... Any potential risks to people were assessed to ensure their safety.
Staff Culture
6/10
✓
Staff told us the management team was very approachable and they felt supported in their roles. A member of staff told us, 'The manager and the deputy are very supportive.' The management team operated an 'open door' policy.
Staffing Levels
6/10
✓
There were sufficient numbers of staff working at the service to meet people's needs. The provider did not use any agency staff. We looked at the staffing rota for the past 4 weeks and found sufficient numbers of staff available to support people in line with their care needs.
Training & Dev
5/10
!
Per 2017 comprehensive inspection: Staff had access to regular on-going training. Records confirmed this included moving and handling, safeguarding adults, medicines administration, infection control and fire safety. Staff had one to one supervision meetings with the registered manager. However, the registered manager did not always keep a written record of staff supervision and we recommended that they do so.
Management
3/10
✕
At the time of our inspection there was not a registered manager in post. However, the provider was actively recruiting for a manager. There was a manager in post, until a new manager was recruited. The provider also visited the service daily and provided managerial support as required.
Programmes
4/10
!
Per 2017 comprehensive inspection: People were supported to engage in various activities. This included various trips out for example to cafes, shops and a local school... In house activities included bingo, gentle exercises and balls games, puzzles and singing. However, the service did not have an organised activities timetable, rather they were provided on an ad-hoc basis.
Points to consider
No permanent manager in place, relying on interim manager and daily visits from the owner.
At the time of our inspection there was not a registered manager in post. However, the provider was actively recruiting for a manager. There was a manager in post, until a new manager was recruited. The provider also visited the service daily and provided managerial support as required.
Only basic training like safeguarding and moving people, with supervisions not always recorded properly.
Per 2017 comprehensive inspection: Staff had one to one supervision meetings with the registered manager. However, the registered manager did not always keep a written record of staff supervision and we recommended that they do so.
No regular activities programme or coordinator, just occasional bingo, exercises and trips.
Per 2017 comprehensive inspection: the service did not have an organised activities timetable, rather they were provided on an ad-hoc basis.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews