Working at Eastside House

Risks like challenging behaviours and specific health issues such as diabetes or choking are not always fully assessed with clear guidance for staff, and accident records are not reviewed to learn lessons.

there were gaps in documentation related to risks associated with managing people's mental health. For example, whilst the accident and incident log recorded incidents that had occurred, often noting staff had been physically assaulted, there was no written advice for staff in how to manage these risks... no system to review trends

Staff are working excessively long hours like over 80 hours a week which affects their wellbeing and could impact care quality.

rotas showed some staff members working in excess of 80 hours a week. This was not conducive to ensuring staff health and well-being was managed. This could also impact negatively on people's experience of care

Only basic activities like a weekly entertainer and chair exercises with no coordinator or variety, so days feel routine.

There were some activities taking place, although they were limited. There was an entertainer who visited twice a week, and people were supported to do some exercise in their chairs. People told us they would like more activities