Working at Eastry House
High Street, Sandwich, CT13 0HE
Operated by Optima Care Limited
22 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Enough staff, regular training and a supportive culture, but poor management oversight and safety lapses like infection control hold it back."
Safety & Risk
4/10
!
Accidents and incidents were not always included in the registered manager's analysis... Staff were not always following good infection control practices or government guidance in relation to COVID-19. The lack of robust recording... is a breach of Regulation 12.
Staff Culture
6/10
✓
People and staff felt involved in the service and felt listened to and we observed an obvious close relationship between staff and people. Staff told us, 'The manager is lovely... I do feel valued. [Registered manager] supports me a lot.'
Staffing Levels
6/10
✓
People were cared for by a sufficient number of staff. Throughout our inspection, we observed staff tending to people promptly... Staff also felt there were sufficient of them telling us, 'The way things are organised, there is plenty of time for the clients.'
Training & Dev
6/10
✓
Staff underwent induction and training and had the opportunity to meet with their line manager for regular supervision. The registered manager told us, 'I've added some areas... like face to face dysphagia training and mental health training.'
Management
4/10
!
the registered provider had failed to ensure management oversight of the service since our last inspection. There was a lack of quality auditing of the service which included provider audits.
Programmes
5/10
!
Per 2019 comprehensive inspection: There was an activities room which people used to do arts and crafts... going to the local church... day trips to cafes and the local beaches... visiting hair salons.
Points to consider
The owners do not audit or check up on the home enough, so issues like untidy medicine rooms go unnoticed.
There was a lack of quality auditing of the service which included provider audits. Internal audits had not picked up on the untidy medicines room.
Not every accident gets reviewed for patterns, and there were infection control mistakes like wrong PPE use.
we identified incidents that had not been identified by them... Staff were not always following good infection control practices or government guidance in relation to COVID-19.
Only everyday activities like crafts, church visits and trips out, nothing special to vary the work day.
Per 2019 comprehensive inspection: arts and crafts... local church to take part in their coffee morning. People went out on day trips to cafes and the local beaches... hair salons.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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