Last updated: 9 February 2026
"Staff feel valued in a family-like atmosphere with clear leadership and good training, but high staff turnover, agency reliance, and unclear medication records are concerns."
2021 targeted inspection: medicines managed safely and person-centred overall, but care records not always clear for complex/variable doses; per 2017: good risk management and safeguarding.
Per 2017 comprehensive inspection: staff described family-like atmosphere, felt valued and listened to, proud and privileged to work there, strong team spirit and open communication.
Per 2017 comprehensive inspection: high staff turnover and agency use (historically 33%, reduced to 10%) due to behaviours that challenge, with concerns about rotations for skilled interventions.
Per 2017 comprehensive inspection: mandatory and specialist training (autism, positive behaviour management, physical interventions, Makaton) up to date; supervisions every 4-6 weeks; all staff qualified or supported to qualify.
Per 2017 comprehensive inspection: registered manager provided clear and direct leadership visible at all levels which inspired staff to provide a quality service; approachable and supportive per staff feedback.
Per 2017 comprehensive inspection: tailored activity schedules with variety including gymnastics, nature reserve outings, sensory garden activities, community visits, evaluated for impact on well-being.
Staffing is adequate but relies on some agency workers and had high turnover from challenging behaviours.
Per 2017 comprehensive inspection: high turnover of staff... high level of agency staff... reduced to 10 per cent.
Medication records are not always clear for people with complex or changing doses.
2021 targeted inspection: Where people had complex medicines needs, it was not always clear from care records whether medicines administered were in line with a plan... MARs... not always a clear source... variable dose.
AI Generated
Last inspected: December 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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