Last updated: 9 February 2026
"A stable core team, specialist training and strong safety measures, but no registered manager and ongoing recruitment after past turnover."
2021 targeted inspection: extensive risk assessment reviews carried out, analysis of incidents with learning and changes implemented, dedicated positive behaviour support service.
Per 2019 comprehensive inspection: development of an open, transparent and positive culture where staff felt valued and supported, staff said managers 'very approachable'.
Per 2019 comprehensive inspection: stable core team of staff who knew the people they supported well, staff did not appear rushed, new staff said 'It's quite chilled and relaxed'.
Per 2019: specialist training in positive behavioural support techniques, safe physical intervention, autism, Makaton; 2021: all staff now up to date on dysphagia and first aid.
The service did not have a manager registered with the Care Quality Commission. The new manager had started the week of our inspection and would be registering to become the registered manager.
Per 2019 comprehensive inspection: people engaged in wide range of activities including trampolining sessions, sensory park, beach walks, restaurant meals, shopping for clothes and food.
No registered manager in place at inspection, as the new one just started that week.
The service did not have a manager registered with the Care Quality Commission. The new manager had started the week of our inspection and would be registering to become the registered manager.
Recruitment still ongoing after past high staff turnover and sickness problems.
Per 2019 comprehensive inspection: retention plan to address concerns around a high staff turnover and high rates of sickness. Recruitment was ongoing.
No dedicated activities coordinator or specialist therapeutic programmes named.
Per 2019 comprehensive inspection: positive behavioural support practitioner supported staff to develop activity planners; activities included trampolining, sensory park, outings.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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