Last updated: 9 February 2026
"New inclusive manager boosts morale and team spirit with strong training investment, although occasional staffing shortages and no activities coordinator are drawbacks."
Medicines managed safely with electronic records, audits, competencies; daily mattress checks embedded; staff confident in safeguarding reporting.
Staff positive about new manager, described morale as good, supportive environment and good team spirit despite pandemic.
There were sufficient staff with the right skills; staff confirmed enough unless occasional short notice sickness, covered by team work.
Provider invested in new training programmes for complex dementia care; staff confirmed good learning and development each month.
New manager (not yet registered) described as inclusive by staff, morale improved since last inspection with good team spirit.
Per 2019 comprehensive inspection: wide range of activities including interactive table, community trips, music, animal visits, and floor events.
Staffing is adequate but nothing special, with occasional shortages when staff off sick covered by the team.
Staff confirmed there were enough staff to meet people's needs unless on occasion some staff were off sick at short notice. One staff member said 'When we are a bit short, we just work as a team and make sure everyone gets what they need.'
Activities programme has variety like trips and events but no specialist coordinator or named innovative approaches.
Per 2019 comprehensive inspection: The service had developed a wide range of activities which included people's hobbies and interests... trips to the pannier market... making a guy for bonfire night... dog visits, violin player, alpaca.
AI Generated
Last inspected: February 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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