Working at Eastlake

Staff aren't trained to give emergency seizure meds, diabetes risks aren't fully managed, and meds rounds have signing errors.

Arrangements for some medicines were unsafe. We found 2 people were prescribed rescue medicines... but staff were not trained... Staff did not always sign medicine administration records (MARs) as soon as possible... Risks were not consistently assessed... for people living with diabetes.

Staff say they don't feel respected or supported by leaders, and concerns get ignored.

staff did not feel respected, supported, and valued. There were some similarities with the results of a staff survey... Staff told us when they raised concerns, these were not taken seriously.

Only standard mandatory training with some supervision gaps, no specialist courses or funded qualifications.

Per 2020 comprehensive inspection: currently there was a 93% compliance with mandatory training... some staff had gone a considerably longer time between supervisions.