Last updated: 9 February 2026
"Supportive management and a respectful family-like culture, but minor medicines safety issues like temperature checks and double signing need improvement."
Some minor improvements were needed to ensure processes reflected national guidance. For example, temperature recording for the medicines room and fridge needed to be improved and handwritten medicines administration records had not always been signed by 2 staff.
A staff member told us, 'Staff treat people with respect, as if they were family. It's the culture of the home.' Staff understood their roles and felt well supported by the registered manager.
The provider ensured there were sufficient numbers of suitable staff available to meet people's needs and keep them safe. One person told us, 'Yes, there are enough staff. I never have to wait.'
Staff had completed the training necessary to support people well. Their competence to support people safely, for example with moving or administering their medicines, had been assessed.
Staff told us they found the registered manager very approachable and supportive. One staff member commented, 'Management are really good. They're really accommodating and supportive. I could speak with [registered manager] and I know it would be kept confidential.'
Not covered in 2023 focused inspection; 2018 comprehensive report more than 2 years old.
Staffing levels are adequate with enough staff on shift so people don't wait, but no details on team stability or agency use.
The provider ensured there were sufficient numbers of suitable staff available to meet people's needs and keep them safe. One person told us, 'Yes, there are enough staff. I never have to wait.'
Just standard training to keep people safe like safeguarding and medicines, no specialist courses or funded qualifications.
Staff had completed the training needed to keep people safe and knew how to protect people from the risk of abuse and avoidable harm.
Minor issues with medicine safety like room temperature checks and handwritten charts not always double signed.
Some minor improvements were needed to ensure practices reflected national guidance. For example, temperature recording for the medicines room and fridge needed to be improved and handwritten medicines administration records (MARs) had not always been signed by 2 staff to ensure they were accurate.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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