Working at Easthill Home for Deaf People

Appropriate systems were in place and followed to protect people from the risk of abuse. Suitable arrangements were in place for obtaining, storing, administering medicines. Monthly audits of medicines were undertaken.

Staff also felt the service was well managed. All were positive about the support they received from the registered manager and felt they could go to them with any issues or concerns. One staff member said, 'We get lots of support from [registered manager] – she is a really good listener.'

There were enough staff to support people's needs. Staff told us they felt there were enough staff. One staff member told us, 'We have time to do everything we need to do.' Short term staff absences were covered by existing staff members, the registered manager or regular agency staff.

Staff completed a range of training to meet people's needs, which was refreshed and updated when required. New staff completed a programme of induction before being allowed to work on their own. Staff received supervision and their competency was assessed.

People, their family members and external professionals said the management team were approachable and supportive. Staff were also positive about the management team.