Working at Eastham

Staffing is enough to meet needs but people sometimes wait 5 to 10 minutes, relatives say staff work very hard, and staff want one more especially at night if something happens.

A person told us, “I know there are 20 other people, but I have to wait 5-10 minutes sometimes.” A relative told us, “In all honesty they should have more [staff], staff work very hard and are good.” A staff member told us, “It would be nice to have another member of staff... particularly at night.”

Only basic activities like musical bingo so the job is mostly routine personal care with no coordinator or special programmes.

During the afternoon people were involved in musical bingo and sang along with staff while the music played. Although activities and events were available, more work was required to ensure people’s... social... needs were fully met.

New manager has just started so staff are still getting to know them and building relations takes time.

The staff we spoke with were still getting to know the new manager... Time was required to build relationships between management and staff.