Last updated: 9 February 2026
"Staff feel supported by an approachable manager with stable staffing and an open culture, but limited activities and basic training hold it back."
People were protected from abuse and avoidable harm. Staff had completed training in how to safeguard people and risk assessments were completed to identify potential hazards. The registered manager analysed accidents and incidents.
The culture of the service was open, and people felt able to raise concerns. The provider and registered manager fostered an open and inclusive culture. Staff said they felt supported by the registered manager.
Appropriate staffing levels were in place to meet the needs of people in the service. Staff told us they felt they had enough staff to support people's needs. One staff member said, 'We have recently taken on some new staff and they are in induction now, we have a good team.'
Staff training and supervision had improved to ensure staff had the correct support, knowledge and skills to carry out their role. Regular supervisions and annual appraisals, alongside observations and competency checks.
Staff said they felt supported by the registered manager. One staff member said, 'The manager really encourages you to learn new things and is very supportive and approachable.' The registered manager had an open-door policy.
Per 2020 comprehensive inspection: People were engaged in limited activities within the home such as colouring, card games and quizzes. Some people were supported to access the community such as local shops, pubs and cafés.
Staff get standard training like induction, supervisions and skills checks, but no specialist courses or funded qualifications for career growth.
The provider ensured staff were suitably inducted, trained and supported to perform their roles. Regular supervisions and annual appraisals, alongside observations and competency checks helped management monitor and make sure staff had the skills.
Just basic games, colouring and occasional outings with no activities coordinator or regular programme, so the job is mostly routine personal care.
Per 2020 comprehensive inspection: People were engaged in limited activities within the home such as colouring, card games and quizzes. Some people were supported to access the community such as local shops, pubs and cafés.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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