Last updated: 10 February 2026
"Staff feel supported by management in a caring culture with enough staff and good activities, but some staff files lack past job references."
Evidence showed people were safe. Staff had received training in safeguarding and knew how to report any safeguarding concerns. Risk assessments and management plans were in place and reviewed regularly.
Staff felt there was a caring and friendly culture. Staff told us they understood how to uphold people's dignity.
People and several relatives told us there were enough staff who were kind and caring and understood their role. We saw there were plenty of staff to support people.
Training records showed that staff had received all necessary training. Staff felt well supported in their role with training to enable them to meet people's needs.
Staff were positive about the management of the home and told us the provider and management team were supportive. Staff felt they were listened to and kept informed of improvement plans.
Relatives told us the home was clean and people were able to take part in various activities to meet their interests and needs. The activities coordinator was very pro-active in 'finding a way in' with each person.
Some staff files are missing references from past care jobs, even for workers who have been there 11 years.
A staff member who had worked for the provider for 11 years still lacked a reference for one of their previous jobs in social care. The provider has now risk assessed this member of staff.
Only standard training is in place with no mention of specialist courses or funded qualifications.
Training records showed that staff had received all necessary training.
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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