Last updated: 10 February 2026
"Staff feel supported by approachable management in a positive culture with enough staff and good training, although activities lack specialist programmes."
Medicines practices were safe... Staff had undergone safeguarding training and put this training into practice. They demonstrated a good knowledge of which types of concerns needed reporting... The registered manager had established a robust safety culture within the service.
We found a marked changed in the service which had resulted in a positive impact on staff and an improved culture. Staff said they felt things had improved significantly since our last inspection.
We observed sufficient staff on duty throughout the day... Staff told us they felt there were enough of them to provide care... in a calm, unrushed way... “I’ve not seen many agency (staff).”
Staff had received the necessary training for the role resulting in a confident and competent workforce... All staff said the induction/training programme was robust... specialist training was required, this was provided to them. For example, acquired brain injury or epilepsy.
Staff told us how much they enjoyed working at the service and that they felt fully supported by management who were approachable, proactive and listened.
We have the therapy dogs come in and a local bird group did a presentation. We’ve gone out into the community to the local coffee morning club and garden centre... barbeques. They had tea and cakes for Father’s and Mother’s Day. They do keep fit in chairs, get in a petting zoo and therapy dogs.
You do group activities, outings and have visitors like therapy dogs, but no specialist programmes or staff training in creative therapies to make the job more varied and fun.
We have the therapy dogs come in and a local bird group did a presentation. We’ve gone out into the community to the local coffee morning club and garden centre... keep fit in chairs, get in a petting zoo and therapy dogs.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp