Last updated: 9 February 2026
"Staff feel respected, supported and valued by the approachable manager with good training and safety, but average staff retention and routine activities hold it back."
There were comprehensive risk assessments in place covering all aspects of the service and support provided. Staff raised concerns and recorded incidents and near misses and this helped keep people safe.
Staff felt respected, supported and valued by the registered manager which supported a positive and improvement-driven culture. A staff member commented, 'Absolutely, well supported, great team. [Registered manager] is very approachable.'
The number and skills of staff matched the needs of people using the service. There were effective recruitment and selection processes in place.
People were supported by staff who had received relevant and good quality training in evidence-based practice. This included training in the wide range of strengths and impairments people with a learning disability and or autistic people may have, mental health needs, communication tools and positive behaviour support.
The registered manager was visible in the service, approachable and took a genuine interest in what people, staff, family, and other professionals had to say. Staff felt respected, supported and valued by the registered manager.
Staff routinely sought voluntary work, leisure activities and widening of social circles. People were supported to participate in their chosen social and leisure interests on a regular basis.
Staff numbers match needs but no details on long-term staff retention or low agency use, so workloads might feel average.
The number and skills of staff matched the needs of people using the service.
Support for leisure interests and voluntary work is regular but no dedicated coordinator or specialist programmes to add variety beyond routine care.
Staff routinely sought voluntary work, leisure activities and widening of social circles.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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