Last updated: 9 February 2026
"Exceptional proactive leadership, passionate supported staff, and innovative resident-led activities, although staffing is adequate with agency use and training only standard."
People felt safe at the home... robust recruitment process... Medication was managed safely... provider learnt from incidents and accidents and took action to minimise further risks.
Staff were passionate and committed to providing quality care and were clear on their roles and responsibilities. Staff morale was good because staff felt well supported by the registered manager and the provider.
People were supported by adequate numbers of staff to maintain their safety and meet their needs. The provider told us they are currently fully staffed after a period of 'Turbulence' due to sickness.
People received care from staff who were well trained and competent. All staff had access to training in health and safety and subjects relevant to their work.
The service was well led by an experienced and exceptionally proactive provider. They had an open leadership style, promoted a positive culture, and were committed to high standards of care and continuous improvement.
Activities were provided by dedicated activity coordinators... programme was led by the people who lived at Eastbury House... 'Looking back' whereby people were given the opportunity to reflect and visit places they used to work or visit.
Staffing is adequate but nothing special, with agency workers used when required.
The home also used agency workers from a single agency when required.
Only standard mandatory training and refreshers, no specialist courses or funded qualifications.
Staff had access to training in health and safety and subjects relevant to their work. One member of staff told us, 'I have recently completed some refresher training'.
AI Generated
Last inspected: April 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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