Working at Eastbrook House

Staff numbers are enough but care workers have to cover laundry and kitchen duties when those staff are absent, adding to their workload.

staff that we spoke to felt that due to additional tasks allocated to them in the absence of laundry and kitchen staff, this impacted on their workload and ability to appropriately care and support people.

Managers listen to staff concerns but do not always take action to fix them.

some care staff felt that even though managers listened to their concerns no further actions were taken especially in relation to staffing levels.

Governance checks are in place but not fully followed, so issues like incomplete fluid charts are not spotted in time.

the provider did not robustly follow their own governance systems as the inspection process highlighted issues that the service should have identified and addressed themselves.