Working at Eastbourne House
The Links, Whitley Bay, NE26 1PG
Operated by HC-One No.2 Limited
72 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel supported by approachable managers and stable staffing, with innovative activities and strong safety practices, although training is only standard mandatory without specialist courses."
Safety & Risk
8/10
✓
The service carried out regular checks on the staff's skills related to hand hygiene and the wearing of personal protective equipment. Staff completed further training when gaps in knowledge were found.
Staff Culture
7/10
✓
Per 2018: Staff we spoke with said they were kept informed... regular staff meetings took place and that they were encouraged to share their views... they felt supported in their roles.
Staffing Levels
7/10
✓
Per 2018: The registered manager told us they did not use agency staff and any absences were covered by their own permanent staff or bank staff. People, family members and staff did not raise any concerns about staffing levels.
Training & Dev
6/10
✓
Per 2018: Staff were supported in their role and mandatory training was up to date. New staff completed an induction to the service.
Management
7/10
✓
Per 2018: People and family members provided positive feedback about the registered manager... Staff we spoke with told us the management team were approachable and they felt supported in their roles.
Programmes
7/10
✓
Per 2018: Activities coordinators developed specific, person-centred activity plans... virtual reality sessions... 'Three wishes' initiative... local school where children visited the home.
Points to consider
Only standard mandatory training and induction, no specialist courses or funded qualifications.
Per 2018: mandatory training was up to date. New staff completed an induction to the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews