Working at Eastbourne Grange
2 Grange Gardens, Eastbourne, BN20 7DE
Operated by Eastbourne Grange Limited
25 bedsResidential homes
Workplace Score
3.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.4/10
Key Finding
"Staff like the manager and relatives speak positively, but unsafe medicines handling, staff vacancies and inexperienced new workers without support hold it back."
Safety & Risk
2/10
✕
Unsafe medicines, poor incident monitoring, infection control failures: 'There were not enough trained staff to administer medicines... no medicine audits... Accidents and incidents were not being robustly monitored... Infection prevention control measures were not being followed.'
Staff Culture
5/10
!
Staff liked manager and relatives positive, but concerns about staff changes and confidence raising issues: 'Staff told us they liked the registered manager. Relatives spoke positively about the service... "I would not be confident enough to raise a concern myself".'
Staffing Levels
3/10
✕
Staff vacancies, inexperienced new staff, poor recruitment records: 'a number of staff vacancies. New staff were not experienced and lacked the skills to provide care without being supported by other staff. Recruitment records for newly employed staff were not robust.'
Training & Dev
3/10
✕
Gaps in medicines training, no formal induction for new staff: 'There were not enough trained staff to administer medicines in accordance with people's prescriptions. Only one senior carer and the registered manager were currently able to give people medicines... no formal induction or structured support.'
Management
3/10
✕
Provider had not ensured adequate oversight or support for registered manager amid vacancies: 'The provider had not ensured there was adequate oversight of the service or support in place for the registered manager in light of a number of staff vacancies.'
Programmes
/10
✕
Not covered in 2022 focused inspection; 2020 report over 2 years old.
Points to consider
Medication isn't handled safely with too few trained staff and no checks or audits done.
There were not enough trained staff to administer medicines in accordance with people's prescriptions. Only one senior carer and the registered manager were currently able to give people medicines when needed. There were no medicine audits or checks being completed.
Vacancies leave staff stretched and too many new inexperienced workers without proper support.
The provider had not ensured there was adequate oversight of the service or support in place for the registered manager in light of a number of staff vacancies. New staff were not experienced and lacked the skills to provide care without being supported by other staff.
Hiring process is sloppy with missing checks and records on new staff.
Safe recruitment had not been maintained. Documentation was not in place... Recruitment records for newly employed staff were not robust and did not include all relevant information to ensure fit and proper persons were employed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews