Working at Eastbourne Gardens Care Home

People were safe because a safety culture was embedded at the service... Staff had good skills in managing and reducing risk whilst promoting people to lead fulfilling lives... Incidents and accidents were recorded and reviewed... to ensure learning was identified and communicated.

Staff worked very well together to ensure continuity of care and spoke highly of the support staff across the service gave each other... Staff told us they felt very well supported by the management structure.

There was a strong and stable workforce to ensure that the physical, emotional and social needs of people were met... By having sufficient directly employed staff, as well as an internal bank of casual staff, the provider could reduce the need to employ agency staff.

Staff undertook dementia pathways training, an extended learning programme... Staff completed specialist training in areas such as dysphagia and leg ulcer care... clear career pathway that offered leadership training and development that was tailored for all staff.

The registered manager was passionate about driving improvement and demonstrated clear values and principles by which she ran the service. Feedback from people, their relatives and staff was overwhelmingly positive about the leadership and management.

An occupational therapist worked alongside therapy assistants to deliver a new Memory Care Strategy for people living with dementia. This programme worked in partnership with a university to pilot a Cognitive Rehabilitation programme, that had shown to reduce the cognitive decline of people.