Working at Eastbourne Care Home

No stable manager in place, staff say leaders are dismissive and feedback is not always listened to

One member of staff said, “At staff meetings, they (leaders) are dismissive.” People did not always know who the manager was and were sometimes unaware of changes at the service.

Some staff unable to access relevant training and supervision system is being reviewed

Some staff said they had been unable to access relevant training. The provider was reviewing how supervisions were carried out and implementing a new system.

Only basic activities mentioned with no coordinator or varied programme

People and relatives told us they could participate in activities at the service. People and relatives confirmed that people could access personalised activities if they wished to.