Last updated: 10 February 2026
"Enough staff safely recruited to meet needs, but no stable manager and leaders dismissive of staff feedback hold it back."
Improvements had been made in safeguarding people from abuse. ... The provider did not always work well with people to understand and manage risks. ... people with epilepsy did not always have risk assessments or care plans in place.
Staff felt the provider did not always care about and promote their wellbeing. One member of staff said, “We can give feedback easy, but I sometimes think it's not listened to.”
There were sufficient staff deployed at the time of the assessment to meet people’s needs. Staff were safely recruited into the service, and required checks were carried out before they started work.
Records confirmed that staff training was taking place, and most staff said this was useful. Some staff said they had been unable to access relevant training.
A new manager had been appointed, and they were working with the provider to review how a shared direction and culture could be established. People did not always know who the manager was and were sometimes unaware of changes at the service.
People and relatives confirmed that people could access personalised activities if they wished to.
No stable manager in place, staff say leaders are dismissive and feedback is not always listened to
One member of staff said, “At staff meetings, they (leaders) are dismissive.” People did not always know who the manager was and were sometimes unaware of changes at the service.
Some staff unable to access relevant training and supervision system is being reviewed
Some staff said they had been unable to access relevant training. The provider was reviewing how supervisions were carried out and implementing a new system.
Only basic activities mentioned with no coordinator or varied programme
People and relatives told us they could participate in activities at the service. People and relatives confirmed that people could access personalised activities if they wished to.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp