Working at Eastbourne & District Mencap - Arundel Road
27 Arundel Road, Eastbourne, BN21 2EG
Operated by Eastbourne & District Mencap Limited
9 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"New manager's strong leadership and supportive staff culture shine, but heavy agency use and high turnover affect team stability."
Safety & Risk
8/10
✓
Risks well assessed and managed with clear staff guidance; incidents analysed via ABC charts reducing occurrences; medicines safely given with errors addressed.
Staff Culture
8/10
✓
Staff feel supported by manager and seniors, comfortable raising concerns; positive atmosphere and team working well together.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: enough staff to meet needs but overreliance on agency staff and increased turnover noted in 2020.
Training & Dev
7/10
✓
Per 2019: ongoing programme with NVQs levels 2-4 funded, regular supervision every six weeks, specialist e.g. epilepsy; 2020: all staff PEG training refreshed.
Management
8/10
✓
New registered manager provides pro-active lead, staff and relatives spoke highly: 'The new manager has transformed the place. He is caring and understands Autism'.
Programmes
6/10
✓
Individual tailored activities via 'flow' system, creative approaches e.g. chocolate mousse to encourage engagement; per 2019: sensory room, manicures, day centre activities.
Points to consider
Adequate staffing but heavy agency use and recent high turnover mean the team lacks stability and continuity.
Per 2019 comprehensive inspection: 'feedback from relatives and staff that there were not enough permanent staff, there was an overreliance on agency staff and this meant people missed out on some activities.' 2020: 'The service had been through a difficult time with an increased staff turnover.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews