Working at Eastbank
26 Ledbury Road, Hereford, HR1 2SY
Operated by Russell Vance James
7 bedsResidential homesHomecare agencies
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Approachable management and safe medicines support staff well, although no structured activities programme makes the role mostly routine personal care."
Safety & Risk
8/10
✓
People were supported to have their medicines safely and checks were undertaken to ensure these were administered as prescribed.
Staff Culture
7/10
✓
Staff spoke positively about working at the home and felt they could approach the registered manager about any concerns both professionally and personally.
Staffing Levels
6/10
✓
There were enough staff to care for people at times people wanted assistance.
Training & Dev
6/10
✓
Staff had received training and developed the skills they needed to care for people, through induction and on-going training.
Management
8/10
✓
People, relatives and staff told us they saw the provider and registered manager regularly and found them approachable.
Programmes
4/10
!
Staff ensured people had opportunities to do things which they enjoyed, and people were supported to keep in touch with others and religious practices that were important to them.
Points to consider
No activities coordinator or structured programme, so the role is mostly routine personal care.
Staff supported people to do things they enjoyed and that interested them. People's activities were arranged based on individual choice.
Staffing is adequate but nothing special, no details on low agency use or good staff retention.
There were enough staff to care for people at times people wanted.
Only standard induction and training, no specialist courses or funded qualifications mentioned.
New staff undertook an induction which included support from experienced staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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