Working at East Park Court Residential Care Home

Medicines were managed safely. Incident reports were detailed and the registered manager reviewed all incident reports to identify where lessons could be learned.

Staff were given the opportunity to offer feedback during staff meetings. One staff member told us, 'We talk about anything we could improve on and any ideas for the people who live here.'

There were sufficient staff to meet people's needs. One person told us, 'I think there are enough staff. I don't think they are running around too much.'

Staff completed an induction and training to help them effectively meet people's needs. Staff received supervision and appraisals.

The management team completed quality monitoring audits to continuously improve the standard of care. Staff were involved in learning forums to share best practice.

People had access to varied range of activities such as musicians, days out and exercise classes. We spoke with the activities coordinator.