Last updated: 10 February 2026
"Award-winning dementia activities, supportive management and a proud stable team, although one missed medicine dose."
People received medicines safely by staff who were competent to give them. One chart recorded that there were 5 of a particular type of tablets remaining. However, on counting we found there to be six tablets remaining. This indicated that one dose had been missed.
Staff were proud to work in the service and felt valued. A culture of inclusivity, respect and compassion was embedded within the service.
No agency staff, everyone walks through and introduces themselves to you. The provider had systems and processes in place which ensured robust recruitment checks were completed.
Staff received a variety of training to assist them to understand and deliver better support to those living with dementia. Examples of such training included; 'sundown syndrome', 'inspire my world' and 'dementia care'. Staffs work performance and training needs were reviewed at formal supervision meetings.
The registered manager was approachable to staff, people and relatives and showed compassion and a desire to maximise people's wellbeing. Staff told us they were happy with the support the registered manager gave to them.
East Hill House won a national award for best dementia care home in the national dementia care awards in 2017. They were also shortlisted for this award and best activities in 2018. A staff member won Best Activities Co-ordinator in the dementia care awards in 2018.
One missed medicine dose found when inspectors counted tablets, even though staff are trained and mostly safe.
One chart recorded that there were 5 of a particular type of tablets remaining. However, on counting we found there to be six tablets remaining. This indicated that one dose had been missed.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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