Working at East Hill House Residential Care Home
East Hill Drive, Liss, GU33 7RR
Operated by Aria Healthcare Group LTD
34 bedsResidential homes
Workplace Score
8.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.0/10
Key Finding
"Award-winning dementia activities, supportive management and a proud stable team, although one missed medicine dose."
Safety & Risk
7/10
✓
People received medicines safely by staff who were competent to give them. One chart recorded that there were 5 of a particular type of tablets remaining. However, on counting we found there to be six tablets remaining. This indicated that one dose had been missed.
Staff Culture
8/10
✓
Staff were proud to work in the service and felt valued. A culture of inclusivity, respect and compassion was embedded within the service.
Staffing Levels
8/10
✓
No agency staff, everyone walks through and introduces themselves to you. The provider had systems and processes in place which ensured robust recruitment checks were completed.
Training & Dev
8/10
✓
Staff received a variety of training to assist them to understand and deliver better support to those living with dementia. Examples of such training included; 'sundown syndrome', 'inspire my world' and 'dementia care'. Staffs work performance and training needs were reviewed at formal supervision meetings.
Management
8/10
✓
The registered manager was approachable to staff, people and relatives and showed compassion and a desire to maximise people's wellbeing. Staff told us they were happy with the support the registered manager gave to them.
Programmes
9/10
✓
East Hill House won a national award for best dementia care home in the national dementia care awards in 2017. They were also shortlisted for this award and best activities in 2018. A staff member won Best Activities Co-ordinator in the dementia care awards in 2018.
Points to consider
One missed medicine dose found when inspectors counted tablets, even though staff are trained and mostly safe.
One chart recorded that there were 5 of a particular type of tablets remaining. However, on counting we found there to be six tablets remaining. This indicated that one dose had been missed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews