Working at East Fields

People were safeguarded from the risks of abuse. Risks associated with people's care were assessed and monitored. Medicines were stored, administered and disposed of safely with regular audits.

Staff were motivated and proud of the service and morale was very high. There was a distinctive positive culture within the service, introduced by exceptional leadership and implemented by a staff team who were extremely passionate and motivated.

There were suitable and sufficient numbers of qualified consistent staff available to meet people's needs.

All new staff had a comprehensive induction programme including face to face training in core areas, regular supervisions, shadowing experienced staff. Staff were supported and encouraged to develop new skills and to progress within the organisation.

The registered manager demonstrated how their dedication and approach to supporting people provided a positive role model for all the staff. Feedback about the registered manager was exceptionally positive and staff felt very well supported.

People had been fully involved in planning and organising a garden re-development project including holding a Mad Hatters tea party to raise money, purchase a greenhouse, build raised flower beds and grow plants and vegetables. Registered manager created bespoke sensory boards.