Working at East Dean Grange Care Home
Lower Street, Eastbourne, BN20 0DE
Operated by ASA Care Home Limited
30 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Supportive culture and compassionate leadership, although basic training and unclear audit tracking need attention."
Safety & Risk
7/10
✓
People told us they were safe, and relatives had no safety concerns for their loved ones. Staff had training in safeguarding and leaders performed competency checks. Medicines audits had been completed, and any issues were rectified.
Staff Culture
8/10
✓
Staff told us they felt supported by the new management team. They said leaders had an open door policy and they felt confident to approach leaders... Comments included, 'We are listened to and can always voice our concerns openly' and 'There’s no blame culture here.'
Staffing Levels
6/10
✓
Staff told us there was enough time to spend with people. We observed a visible staff presence in communal areas throughout the day.
Training & Dev
6/10
✓
Staff had received training, and competency checks were completed to ensure staff were suitably skilled to do their roles. Comments included, 'I have regular supervision, which I find supportive.'
Management
7/10
✓
The registered manager knew the service, people and staff well. They led with compassion, openness and honesty. Feedback from staff about the registered manager was positive. Comments included, '[Registered person] is a good manager. They listen, support us, and puts the people we care for first.'
Programmes
/10
✕
Points to consider
Staff numbers are enough to spend time with residents, but no details on low staff turnover or agency use.
Staff told us there was enough time to spend with people. We observed a visible staff presence in communal areas throughout the day.
Only standard training like inductions, online modules and supervisions, no specialist courses or qualifications funded.
I had a 2 day induction before I started, and I also did online training. It wasn’t enough at first, but we now get more training which is very helpful.”
Manager does not always review audits themselves, so tracking fixes for issues is not fully clear.
Although some shortfalls had been identified in audits, the registered manager had not reviewed this, and it was not always clear on what actions had been completed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews