Working at East Court
Doctors Hill, Wells, BA5 1AR
Operated by Orchard Vale Trust Limited
17 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"A positive team culture and supportive manager make staff feel valued, but medicines management gaps and regular agency use need attention."
Safety & Risk
6/10
✓
Some areas of people's medicines management needed to be improved... protocols... not in place for all PRNs... 2 examples where these had not been signed... stock records... not always completed clearly and one medicines stock was incorrect.
Staff Culture
8/10
✓
There was a person centred and positive culture... Staff... 'We are a really good team, I really like working here.' 'It's a happy home, we all get on.' Staff felt listened to...
Staffing Levels
6/10
✓
There were enough staff available to meet people's needs... Staff confirmed regular agency staff were used where required.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: The service supported staff to take career related courses and training relevant to people's needs. One staff member said, 'The training is excellent, and plenty of support to do.'
Management
7/10
✓
Staff commented positively about the registered manager... '[Name of registered manager] is really approachable, they are great... They are very professional and work shifts.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: People were able to participate in a range of activities... visits to a local theatre... annual holiday... abseiling and canoeing... Somerset Arts Week.
Points to consider
Staffing levels are safe but they use agency staff regularly to cover shifts.
Staff confirmed regular agency staff were used where required.
Gaps in medication records like missing signatures on handwritten entries and incorrect stock counts for over-the-counter remedies.
Some entries on people's medicine records were handwritten. We found 2 examples where these had not been signed by staff or countersigned... the stock records of these medicines were not always completed clearly and one medicines stock was incorrect.
No specialist activities programmes or coordinator mentioned so the role lacks distinctive creative elements beyond community outings.
Per 2019 comprehensive inspection: People joined in with the day centre arts and crafts... visits to a local theatre and local events... annual holiday.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews