Working at Earlsfield Court

People's medicines were handled safely... Staff were confident about reporting any concern relating to possible abuse... There were individual risk assessment in place to manage risks... Staff documented and recorded all accidents and incidents.

One staff member told us, 'All staff are treated the same, there is no hierarchy where some staff are seen as more important.' People and relatives told us they found all staff to be approachable, and helpful.

There were enough staff working each shift to ensure people's needs were met. There had been some changes to staff due to staff leaving and recruitment was on-going. The management had taken steps to reduce the impact of staff changes... use of agency staff was avoided.

Staff received a varied training programme... Regular on-going training was completed... There had been a number of staff changes over the past couple of months and has led to some gaps on the training records identifying non completion.

There was dedicated activity person working in the service. There was a full activities programme that was varied to suit people's individual needs... enjoyed watching the European cup... painting knitting and even started playing the piano.