Last updated: 10 February 2026
"Supportive management, regular training and good staff morale shine through, but staffing shortages and gaps in medicines records hold it back."
Medicines records had gaps such as unclear covert administration instructions, oral care not evidenced for multiple people over many days, and some areas needed better cleaning.
Staff described good morale, a lovely environment where they laugh and sing, felt supported by management and able to speak up.
People, relatives and staff gave mixed feedback on staffing, with reports of insufficient staff at times, no presence in communal areas, and staff feeling they needed more carers to meet needs.
Staff had access to regular training including dementia care, safeguarding, medicines and infection control, with supervisions and a training matrix to monitor completion.
Staff spoke positively of the registered manager, describing them as supportive, approachable with an open door policy, and involved with residents and staff.
Staff and residents sometimes wait for help because there are not always enough carers around, like no one in the lounges.
there were periods of time during the day when there was no staff member visible to support people if required. This increased the risk of unobserved falls
Records for medication and mouth care have gaps so it's not clear if care was always done right.
One person’s care records did not evidence they had received support with oral care on 19 out of 29 days we checked in April 2024... records did not always show medicines had been managed appropriately.
Cleaning is not always thorough in spots like table tops and bedding.
There were some areas of the home where cleaning needed to be improved. This included table tops, shelving and stained bedding.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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