Last updated: 10 February 2026
"Staff feel supported in a good team, but poor safety practices, outdated risk assessments and incomplete recruitment checks hold it back."
Risk assessments did not provide accurate and up to date information... We observed the staff carrying out poor moving and handling practice.
The staff told us they felt supported... 'I would say we have a good team, well trained seniors, the managers come to the floor and want to support the carers'.
Safe recruitment procedures were not always followed... We identified gaps in the recruitment records of staff.
Although training compliance had improved, not all staff had completed their training.
The improvements made by the provider had been slow. ... We asked the provider to review the support in place, given the number of actions outstanding.
We observed various activities... Snooker was on the TV for some, a ball was being thrown around, one person was sat with a visitor and drums being played in the same lounge.
Risks are not managed properly with out of date assessments and unsafe moving techniques observed.
Risk assessments did not provide accurate and up to date information relating to each person... We observed the staff transfer a person to a chair using an under the arms technique, this involved grabbing the person’s trousers.
Recruitment checks are incomplete with gaps in records and missing references for new staff.
Safe recruitment procedures were not always followed... gaps in staff’s previous employment were not always evidenced... One staff member worked with only one reference when two should have been obtained.
Not all staff have completed their mandatory training despite some improvements.
Although training compliance had improved, not all staff had completed their training... One staff member did not have a good understanding of Deprivation of Liberty Safeguards (DoLS)
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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