Last updated: 9 February 2026
"Staff feel proud and supported by great leadership and teamwork, but basic activities without a regular programme and standard training hold it back."
People were safe and protected from harm. Risks were managed well... People received their medicines safely as prescribed... Safeguarding concerns... reported promptly.
Staff stated they were proud to work at Eagles Mount Care Home... “This role is most hands on and I've learnt the most. I feel proud and very well supported to work here” and, “The teamwork doesn't stop in this building.”
We observed the service had a calm atmosphere and there were sufficient numbers of staff to meet people's needs, including ensuring call bells were answered promptly.
Staff received appropriate training which was delivered on both a face-to-face practical basis as well as being delivered through an online learning method... regular supervision.
Staff consistently told us the new manager had made great improvements... “The manager’s door is always open.” , “I can go to the manager anytime” and, “The new open door policy is appreciated by all staff.”
There are now more social events for staff and residents, the Café is used as an identified safe space within the community.”
Just basic social events and a cafe space, no regular activities programme or coordinator to vary the workday.
There are now more social events for staff and residents, the Café is used as an identified safe space within the community
Staff numbers are enough for calm care, but no word on low agency use or stable long-term team.
We observed the service had a calm atmosphere and there were sufficient numbers of staff to meet people's needs
Standard training like induction and online courses, no specialist training or funded qualifications for growth.
Staff received appropriate training which was delivered on both a face-to-face practical basis as well as being delivered through an online learning method
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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