Working at Eagle House Residential Care Home

People were kept safe from the risk of avoidable harm... Incidents and accidents were thoroughly reviewed and analysed to identify trends and areas for improvement. Staff understood how to safely manage risks and recognise potential abuse. They were confident to report any concerns.

Staff felt extremely well supported... multiple staff told us this was the best care home they had ever worked in due to the way they were treated. This resulted in a happy staff team who were confident and secure in their roles.

Staffing levels, skills and knowledge were exceptional. There were enough staff on duty with the skills and experience to meet people’s individual needs which meant people did not have to wait for support.

Staff had completed numerous training courses focused on supporting people living with mental health conditions, people with learning disabilities and autistic people. Their competency was checked through audits, observations of practice and discussion in supervision and staff meetings.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt extremely well supported and told us they were treated equally, free from bullying or harassment.