Working at Eagle House Care Home

Staff received safeguarding training and knew how to report any concerns. Regular medicines audits were conducted... Improvements had been made to the systems for reviewing incidents and falls, following a safeguarding concern.

Staff told us the team worked very well together and that morale was good. Staff and managers demonstrated commitment to providing a person-centred, high quality service.

There were sufficient staff during the inspection to respond to people's needs promptly. We received mixed feedback from staff about whether there were enough staff, particularly at busy times of the day.

Staff were supported in their role; they received an induction, training and regular supervision. Staff were satisfied with the training they received and told us they could request additional training or support if they needed it.

There was a range of activities and social opportunities available at the home. The activities coordinator and other staff spent time chatting with people... we saw people played games outside in the garden and took part in arts and crafts. Trips and activities were planned taking account of people's interests.