Last updated: 10 February 2026
"Staff feel well supported with effective training, but safeguarding delays and no activities programme hold it back."
Safeguarding Score:2; The provider had not always shared concerns quickly and appropriately. A safeguarding referral had not been made.
Workforce wellbeing and enablement Score:3; Staff felt well supported by managers... shift pattern had been changed, following their suggestion, to improve work/life balance.
Safe and effective staffing Score:3; The home was staffed 24 hours a day by a senior carer and a care assistant... Staff told us the current staffing levels were appropriate.
Staff felt well supported by managers and felt the training they received enabled them to do their jobs effectively; systems were in place to make sure staff received the induction, training and support they needed.
Governance, management and sustainability Score:2; Issues in the early days of the service re-opening had not always been identified through the provider’s governance systems.
Independence, choice and control Score:3; There had been discussion with people about what activities they would like to take part in.
Staff did not report a safeguarding concern right away after an incident left someone feeling unsafe.
An incident had occurred which had made a person feel unsafe... However, a safeguarding referral had not been made. This was done following our visit.
No activities programme or coordinator, so days are mostly routine care with just talk of future ideas like a music room.
There had been discussion with people about what activities they would like to take part in... informed... about the creation of a library area and a music room.
Leadership oversight missed early problems like infection control gaps and safeguarding delays.
Some improvements were needed in relation to environmental safety, infection prevention and control and in making sure safeguarding issues were reported in a timely way.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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