Last updated: 10 February 2026
"Visible managers offer good support, staff work well together with thorough training, but staffing lacks flexibility and medicines records need improvement."
We recommend the provider ensures accurate and complete records are maintained detailing how and when people receive their prescribed medicines.
Staff said they worked with a good team that supported each other.
From our observations and feedback received we found staffing levels provided little flexibility.
A thorough programme of induction, training and support was provided. Further face to face training was being sourced... Training in the specific needs of people as well as clinical areas was also provided, these included diabetes, pressure care, catheter and stoma care, dementia care and falls.
Managers were described as 'visible' and said to provide good support.
Activity staff were employed to facilitate activities and opportunities within the home. Participation varied depending on people's abilities. People and their relatives also had access to the dementia café and support club.
Staffing levels are enough most of the time but offer little flexibility, leaving staff stretched at shift changes.
From our observations and feedback received we found staffing levels provided little flexibility. Staff told us due to the shift change there were times during the day where there was reduced staffing levels.
There were some problems with medication like missing stock, incomplete records, and not detailed enough guides for staff.
Some people were unable to have doses of their prescribed medicines because the medicines were not in stock... The electronic records about the administration of medicines were not always fully completed... Some of the protocols in place to guide staff were not sufficiently detailed.
Activities are run by a coordinator but with reduced hours, limiting the range available.
Activity staff were employed to facilitate activities and opportunities within the home. At present hours were reduced, therefore restricting the range of opportunities made available.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp