Working at Durlston Lodge
115c Hilperton Road, Trowbridge, BA14 7JJ
Operated by Achieve Together Limited
6 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Good training and supportive culture where staff feel confident raising concerns, but staff retention issues limit support hours and activities."
Safety & Risk
4/10
!
We found that one person had medication that was signed for on the controlled drugs book but not on the medication administration (MAR) sheet.
Staff Culture
6/10
✓
Staff were confident the management team would take action to keep people safe if they raised any concerns.
Staffing Levels
4/10
!
We spoke to the manager, the assistant manager and a member of staff who all shared that recruitment and retention of staff is an issue. This meant that, at times the service was not able to deliver the commissioned hours of support that it should.
Training & Dev
6/10
✓
One member of staff shared with us that they felt 'Training is very good and we have regular training on all aspects of our work.'
Management
6/10
✓
The registered manager understood their responsibilities under the duty of candour. The provider had systems in place to ensure they were open and transparent when things went wrong.
Programmes
3/10
✕
People were supported to access their community. Although, there were times when alternative choices had to be offered due to staffing levels.
Points to consider
Staff shortages and retention problems mean not all support hours get delivered and activities get limited.
recruitment and retention of staff is an issue. This meant that, at times the service was not able to deliver the commissioned hours of support that it should
No activities coordinator or varied programme, so the job is mostly routine care with community trips sometimes limited by staff numbers.
People were supported to access their community. Although, there were times when alternative choices had to be offered due to staffing levels.
Medication records sometimes incomplete, like missing signatures on charts.
one person had medication that was signed for on the controlled drugs book but not on the medication administration (MAR) sheet.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews