Working at Durlston House
115b Hilperton Road, Trowbridge, BA14 7JJ
Operated by Achieve Together Limited
5 bedsResidential homes
Workplace Score
3.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.2/10
Key Finding
"Staff feel supported and valued with lots of activities, but no permanent manager, insufficient staffing, and training gaps hold it back."
Safety & Risk
3/10
✕
Systems in place to manage risks to people were not always effective and records were not always up to date.
Staff Culture
6/10
✓
Staff told us they felt listened to and valued by the new manager and area manager. Staff said they found the new management team very supportive.
Staffing Levels
2/10
✕
The service was not providing sufficient staff to provide support in line with the hours commissioned by the local authority.
Training & Dev
2/10
✕
Staff were not suitably trained to administer rescue medicine, prescribed for one person in the event of a prolonged seizure.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post.
Programmes
4/10
!
Staff told us people did lots of activities both on and off site including going for a drive, shopping, going to football match, theatre, restaurants, games, arts and crafts, and swimming.
Points to consider
No permanent manager in post, so leadership feels unstable.
At the time of our inspection there was not a registered manager in post.
Not enough staff to cover the hours needed, leaving everyone stretched.
The service was not providing sufficient staff to provide support in line with the hours commissioned by the local authority.
Gaps in key training like giving rescue medication for seizures.
Staff were not suitably trained to administer rescue medicine, prescribed for one person in the event of a prolonged seizure.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews