Working at Durham House Residential Care Home
Mains Park Road, Chester le Street, DH3 3PU
Operated by Premier Care Homes Limited
31 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel well trained and positive about the supportive manager with activities on offer, but rushed mornings and medicines handling issues hold it back."
Safety & Risk
5/10
!
Per 2020 comprehensive inspection: Whilst no one in the home had come to any harm because of medicines administration, the provider was not following best practice guidelines in the management of medicines.
Staff Culture
6/10
✓
Per 2020 comprehensive inspection: Staff spoke positively of the manager, one staff member said, 'The manager is good they keep on top of things like supervision and staff meetings.'
Staffing Levels
5/10
!
Per 2020 comprehensive inspection: There were mixed views from relatives about if there were enough staff on duty. A staff member told us they felt 'rushed' on a morning.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff told us they felt well trained and knew how to care for people. The manager met with staff for supervision.
Management
6/10
✓
Per 2020 comprehensive inspection: Relatives were complimentary about the manager. They felt the manager was approachable.
Programmes
6/10
✓
Per 2020 comprehensive inspection: Activities were offered... singer in, pat dog, children visited. The activities coordinator was putting plans in place to take people out for coffee and cake.
Points to consider
Staffing levels are adequate overall but staff feel rushed in the mornings helping people get up and preparing breakfasts.
There were mixed views from relatives about if there were enough staff on duty. A staff member told us they felt 'rushed' on a morning.
Medication handling does not always follow best practice guidelines, even though no one was harmed.
Whilst no one in the home had come to any harm because of medicines administration, the provider was not following best practice guidelines in the management of medicines.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews