Working at Durban House
33 Woodley Lane, Romsey, SO51 7JL
Operated by J Sai Country Home Limited
42 bedsNursing homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Staff feel supported by the manager and relatives are listened to, but weak recruitment checks, missed safeguarding referrals and few activities hold it back."
Safety & Risk
3/10
✕
Breaches of regulations 12,13,19: 'inconsistent approach to the management of some risks', safeguarding referral not made, recruitment records incomplete
Staff Culture
6/10
✓
Staff said '[Registered manager] is really supporting us' and relatives 'felt listened to and told us their views were acted upon'
Staffing Levels
5/10
!
'planned staffing levels were usually, but not always being met... evidence that agency staff were being used to fill gaps'; most staff expressed concerns about levels
Training & Dev
4/10
!
'no records to confirm [induction] for the 4 permanent staff whose records we checked'; recommendation to review MCA training
Management
4/10
!
Registered manager in post but 'governance arrangements were not being effective at driving improvements and preventing new or additional breaches'
Programmes
3/10
✕
'staff leading sing songs... hand massages and nail painting'; no activities coordinator for 6 months, some people said 'not anything here to do'
Points to consider
Recruitment checks were weak with missing references and DBS updates, and a safeguarding referral on an ex-staff member was missed
The provider was not able to demonstrate that they had obtained satisfactory references... no evidence that these [DBS] checks had been made... not assured that the provider had met its legal duty to refer an ex staff member to the DBS service
Staffing is usually adequate but relies on some agency workers and staff feel stretched overseeing communal areas
rotas showed that these planned staffing levels were usually, but not always being met, although... agency staff were being used... Most of the staff we spoke with expressed some degree of concern about staffing levels
No activities coordinator for months so only basic group activities by care staff, no variety for everyone
the frequency and nature of activities had been affected by the fact that there had not been an activity coordinator in post for approximately 6 months... 1 person told us, 'There is not anything here to do'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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