Working at Dunsland House
5 Shrublands Road, Berkhamsted, HP4 3HY
Operated by Dunsland House Limited
20 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"An approachable manager and family-oriented team culture stand out, but call bell response delays and basic training need improvement."
Safety & Risk
8/10
✓
Staff received safeguarding training. They knew how to identify and report concerns relating to abuse and they felt comfortable raising concerns and received support for this.
Staff Culture
8/10
✓
One staff member said, 'We help each other out when we need to. It is a good staff team. It's so family orientated.'
Staffing Levels
6/10
✓
People told us that at times in the day they had to wait for response from staff to their call bells, however, they were not put at risk.
Training & Dev
6/10
✓
People were supported by staff who had ongoing training in area's which the provider had identified as relevant to their role.
Management
8/10
✓
The registered manager was known throughout the home and people and staff were positive about them. Staff told us... [Registered manager] is approachable.
Programmes
6/10
✓
The service had an activity coordinator that visited throughout the week. On the day of the inspection, they spoke about the activities they did and that once a month people were given the opportunity to suggest future activities.
Points to consider
Staffing is adequate but people sometimes have to wait for staff to answer call bells.
People told us that at times in the day they had to wait for response from staff to their call bells, however, they were not put at risk.
Only standard training with no specialist courses or funded qualifications.
People were supported by staff who had ongoing training in area's which the provider had identified as relevant to their role.
Activities run by a visiting coordinator so not a full daily programme to make the role more varied.
The service had an activity coordinator that visited throughout the week.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews