Last updated: 10 February 2026
"Staff praised the leadership and felt part of a supportive team, but vacancies covered by bank staff and basic training hold it back."
Staff demonstrated a clear understanding of how to identify, report and manage any situations where they felt people were at risk of abuse. Accidents or incidents were regularly reviewed to help identify any learning that may help to minimise the risk of them happening again.
Staff told us how the registered manager promoted team work and openness. One staff member told us, 'Everyone respects [registered manager] and likes her. I feel comfortable going to her if there's a problem.' Another staff member said, 'Everyone looks out for each other.'
The registered manager told us they had vacancies for some care worker posts which they were currently recruiting for. The shortfall in permanent staff hours was covered using staff from other parts of the registered provider's organisation (known as bank staff).
Staff told us they had access to a programme of training designed to help them support people in the right way. They said this was through face to face and computer based methods. Records showed they had received training in subjects such as epilepsy and behaviour management.
Staff were also consistently positive when they spoke about the registered manager. One member of staff said, '[Registered manager] gets things done; communication is a lot better now; there's been an improvement in the atmosphere and staff morale.'
Staff supported people to engage in activities and hobbies that interested them. One person told us through sign language that they liked singing and listening to music. We saw that some people enjoyed taking part in performing arts and others liked trips to local pubs and restaurants.
There are vacancies so they use bank staff from the same group to cover shifts, meaning it's adequate but not a super stable team.
The registered manager told us they had vacancies for some care worker posts which they were currently recruiting for. The shortfall in permanent staff hours was covered using staff from other parts of the registered provider's organisation (known as bank staff).
Training includes basics and topics like epilepsy but no funded qualifications or clear career development paths.
Staff told us they had access to a programme of training designed to help them support people in the right way. They said this was through face to face and computer based methods. Records showed they had received training in subjects such as epilepsy and behaviour management.
Activities are trips, music and social outings but no specialist programmes or activities coordinator to make the role more varied.
Staff supported people to engage in activities and hobbies that interested them. ... some people enjoyed taking part in performing arts and others liked trips to local pubs and restaurants. A member of staff said, 'We're always doing social stuff, we support people to visit their family and we go on holidays with them.'
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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