Working at Dunollie Residential and Nursing Home
31 Filey Road, Scarborough, YO11 2TP
Operated by Lotus Care (Dunollie) Limited
58 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive management fosters a positive culture and safe practices, but basic activities and occasional staffing shortages hold it back."
Safety & Risk
7/10
✓
Systems were in place for the assessment, monitoring and reduction of risk... The registered manager analysed falls and incidents... Medicines were safely managed.
Staff Culture
7/10
✓
There was a positive, calm and friendly atmosphere within the service. Staff told us they felt supported by the registered manager.
Staffing Levels
6/10
✓
There were enough staff to keep people safe... One member of staff told us, 'Occasionally we can be one person short, but we pull together as a team.'
Training & Dev
6/10
✓
Staff were supported to carry out their roles. Staff induction and supervision processes were in place. The registered manager ensured staff had access to appropriate training.
Management
7/10
✓
Staff told us they felt supported by the registered manager and were confident in carrying out their roles and responsibilities.
Programmes
5/10
!
There was an activities programme in place... 'There are lots of things to do. They put a film on, or we might have a quiz or a game of bingo.'
Points to consider
The activities are basic like quizzes, bingo and films, with no dedicated coordinator or specialist programmes.
There was an activities programme in place and people said they enjoyed taking part. One person told us, 'There are lots of things to do. They put a film on, or we might have a quiz or a game of bingo.'
Staffing is adequate but occasionally one person short, so the team has to pull together.
One member of staff told us, 'Occasionally we can be one person short, but we pull together as a team.'
Only standard training and induction, no specialist courses or funded qualifications.
Staff induction and supervision processes were in place. The registered manager ensured staff had access to appropriate training and monitored their uptake of this.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews