Working at Dunkirk Memorial House
Minehead Road, Taunton, TA4 3BT
Operated by The Royal British Legion
90 bedsNursing homes
Workplace Score
8.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.1/10
Key Finding
"Approachable management, outstanding training, strong team morale and innovative programmes, although staffing shortages in personal care hold it back."
Safety & Risk
9/10
✓
2021 inspection: Assured provider preventing infections, using PPE effectively, accessing testing, managing outbreaks; per 2018 robust recruitment, confident safeguarding reporting, incidents analysed with action like updated risk assessments after falls.
Staff Culture
9/10
✓
Staff worked as a team and all said morale was good; per 2018 staff said 'We are a really good staff team... It's a brilliant place to work'.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: People were supported by adequate numbers of staff but in the personal care area staff told us they felt there were not always enough staff and some residents echoed this.
Training & Dev
9/10
✓
Per 2018 comprehensive inspection: Provider appointed a practice development facilitator to support staff learning and development tailored to needs, new career pathways including apprenticeships; staff said 'The training here is outstanding'.
Management
9/10
✓
Per 2018 comprehensive inspection: All staff told us the management of the home were extremely approachable and they were able to discuss things informally on a day to day basis or more formally at meetings or individual supervision sessions; confirmed in 2021 staff felt well supported by management.
Programmes
9/10
✓
Per 2018 comprehensive inspection: Named programmes including Butterfly Project (retained level one status), OOMPH wellbeing project with 'Golden Ticket' system, Archie intergenerational project with schools and nursery; wide range of events like jazz band, outings, exercise classes.
Points to consider
Staffing levels are adequate overall but care staff in the personal care area say there are not always enough of them on shift.
In the part of the home which provided personal care and support to people, staff told us they felt there were not always enough staff. Some comments from people living in this part of the home echoed this comment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Outstanding
Safe
✓
Good
Effective
★
Outstanding
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews