Last updated: 9 February 2026
"Supportive approachable management and improving culture, but staffing gets stretched at busy times like after dinner."
The provider had a proactive and positive culture of safety, based on openness and honesty. People received their medicines as prescribed and were supported to access healthcare.
Staff told us they felt the culture within the home had improved in recent months. One staff member told us, 'There have been lots of positive changes since the new manager started. Much better communication with all staff. The management team are more visible and much more approachable.'
Some people told us they felt staffing levels needed to be increased at certain times of the day. One person commented, 'We need more staff especially after dinner in the lounge when people’s needs can become more challenging. It gets far too difficult for the staff as there are just not enough of them.'
Staff received the training they needed to support people. A staff member told us, 'I have received all necessary training.'
Staff felt supported and told us the manager listened to them and was approachable. The manager was newly appointed and was open, transparent and receptive to any feedback.
People told us they could access a range of social activities. A staff member told us, 'There are 2 residents who stay in bed... I have ordered a bed keyboard and a kindle, and I also use sensory mats for activities in bed.'
Staffing gets stretched at busy times like after dinner, with residents saying there are not enough staff when needs are challenging.
One person commented, 'We need more staff especially after dinner in the lounge when people’s needs can become more challenging. It gets far too difficult for the staff as there are just not enough of them.'
Only standard necessary training with no mention of specialist courses or career development.
Staff received the training they needed to support people. A staff member told us, 'I have received all necessary training.'
Basic range of social activities and simple items like sensory mats or kindle for bedbound residents, no specialist programmes.
People told us they could access a range of social activities. A staff member told us, 'I have ordered a bed keyboard and a kindle, and I also use sensory mats for activities in bed.'
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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