Last updated: 10 February 2026
"Staff feel supported with good training, but oversight is inconsistent and safety issues like poor medicines records and unexplained injuries need fixing."
Not all medicines were recorded appropriately... one person's unexplained injury had not been investigated
Staff told us they felt supported by the registered manager and they had opportunities to raise concerns, make suggestion and get feedback
We do have enough staff, but we are still using agency staff. Things are improving.
Staff received training relevant to their role... Staff were positive about the training they received. 'The training is good, and we can ask for additional training'
Systems and processes to ensure oversight of the service and the care people received was in place but required embedding and reviewing
activities were offered, but not every day... no structured activities at weekends and staff did not always have time
Bosses have oversight systems but they are not fully reliable yet and miss some checks like injuries and water temps.
Systems and processes to ensure oversight... required embedding... one person's unexplained injury had not been investigated
Enough staff to get by but still using agency workers sometimes.
We do have enough staff, but we are still using agency staff
Some medication records have gaps and not all injuries get fully investigated.
Not all medicines were recorded appropriately... one person's unexplained injury had not been investigated
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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