Working at Dukeminster Court

Accident records not always filled out, and some medicines handled unsafely like calming doses without noting why they were given.

Records showed staff had not always completed incident reports. Medicines prescribed to be taken by people on an as required basis (PRN) were not always managed safely. Records showed people had been given PRN medicines with calming or sedative effects inconsistently or without always documenting why.

Leaders did not spot risks or quality issues through their checks and audits on care plans and medicines.

Care plans were not always of good quality and contained inaccurate and conflicting information. Medicines audits carried out by the provider had not identified PRN protocols did not always have enough information.

Staffing levels are okay for basic care but some relatives say call bells take too long and staff seem stretched.

While some relatives felt there was not enough staff and call bells could take longer to answer, most felt there were enough.